Personally, I like straightforward communication. I like knowing what is expected of me and I like others to know what I expect from them. I don't always do well in this area, although it is always my intention to be straightforward and unambiguous--especially in business.
I recently hired a carpenter crew to do some relatively miner remodeling work on our house that involved 3 different components. After the guys had applied their trade, the resulting work was below my expectations and resulted in me asking them to fix and fine tune their initial work on all 3 individual projects.
Later, it occurred to me that over the course of my adult life this type occurrence has happened with frequency, especially when it involves hiring a trades-person. As a result and after a fair amount of pondering, I came to the realization that the root problem might actually lie with me. Is that even possible....me: a former "big bidness man"?
Well, just in case, going forward I'm going to be much more deliberate in my communication; especially when it involves hiring an individual or individuals to do work for me. My objective will be to, upfront, make my expectations as crystal clear as I'm capable of, regarding the scope and quality of work. Anything less, more times than not winds up with someone being disappointed, and I don't want that for anyone.
Crystal, crystal clear: now I like the sounds of that!
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